Privacy Policy

1. Information We Collect

Account Information

This may include name, business name, email address, phone number, login information, role, team members, and account settings.

Business and Merchant Information

This may include store name, company information, product catalogs, product descriptions, prices, inventory data, order-related information, sales activity, customer inquiries, and business performance data.

Social Media and Platform Integration Data

When you connect third-party platforms to TobSar, we may process authorized data from services such as TikTok, Meta platforms including Facebook and Instagram, Telegram, and other connected business tools.

Depending on the permissions granted, this may include advertising account information, page or profile information, campaign data, reporting data, audience data, catalog data, lead data, message data, comments, creator collaboration data, and other information made available through the relevant platform APIs.

Customer Conversation Data

TobSar may process messages, comments, customer questions, lead details, and conversation history to help businesses respond to customers, manage sales, and automate support workflows.

Usage and Technical Data

We may collect technical information such as IP address, browser type, device type, operating system, log data, pages visited, feature usage, error logs, and security-related events.

Payment and Billing Data

If TobSar offers paid services, we may collect billing details, subscription information, invoices, and payment status. Payment card information may be processed by third-party payment providers and may not be stored directly by TobSar.

2. How We Use Information

We use information to:

• Provide, operate, and improve TobSar services
• Connect user-authorized social media, commerce, advertising, and messaging accounts
• Manage customer conversations and sales workflows
• Support AI-assisted replies, recommendations, and automation
• Manage product catalogs and social commerce operations
• Generate analytics, reports, dashboards, and business insights
• Help businesses manage advertising, campaigns, leads, audiences, and performance data
• Provide customer support and technical assistance
• Detect abuse, fraud, security risks, and unauthorized activity
• Comply with legal obligations and platform requirements
• Communicate product updates, service messages, and important notices

3. Use of AI

TobSar may use artificial intelligence to assist with customer replies, product recommendations, sales workflows, summaries, analytics, and automation.

Users are responsible for reviewing AI-generated content before using it in business communications, advertising, or customer interactions. TobSar does not guarantee that AI-generated content will always be accurate, complete, or appropriate for every situation.

4. Third-Party Platform Data

TobSar only accesses third-party platform data when authorized by the user or business account owner. This may include data from TikTok, Meta platforms, Telegram, e-commerce platforms, CRM systems, analytics tools, and other integrations.

We use third-party platform data only to provide requested features, including account connection, reporting, messaging, campaign management, catalog management, lead management, and workflow automation.

We do not sell third-party platform data.

Users may disconnect third-party integrations at any time through TobSar settings or directly through the relevant third-party platform.

5. Data Sharing

We may share information with:

• Service providers that help us host, operate, secure, analyze, and support TobSar
• Third-party platforms when users connect or authorize integrations
• Team members or business accounts authorized by the account owner
• Legal, regulatory, or security authorities when required by law or necessary to protect rights and safety
• Business partners only when necessary to provide requested services

We do not sell personal information.

6. Data Retention

We keep information only as long as reasonably necessary to provide TobSar services, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

When an account is deleted or an integration is disconnected, we will delete or de-identify associated personal data unless retention is required by law, security, fraud prevention, accounting, or legitimate business obligations.

7. Data Deletion

Users may request deletion of their personal data by visiting:

https://tobsar.com/data-deletion

Users may also contact us at:

info@tobsar.com

We may need to verify the request before deleting data. After verification, we will delete or de-identify eligible personal data within a reasonable period, unless we are required or permitted to keep certain information by law.

8. Security

We use reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online service, system, or transmission method is completely secure. Users are responsible for protecting their account credentials and managing access permissions for their teams.

9. International Data Processing

TobSar may process and store information in countries where we or our service providers operate. These countries may have data protection laws different from the user's country.

By using TobSar, users understand that their information may be processed internationally as necessary to provide the service.

10. User Rights

Depending on location and applicable law, users may have rights to access, correct, delete, restrict, object to, or request a copy of their personal data.

To make a request, contact:

info@tobsar.com

11. Children's Privacy

TobSar is intended for business users and is not designed for children. We do not knowingly collect personal information from children under the age required by applicable law.

12. Third-Party Links and Services

TobSar may contain links or integrations with third-party services. Their privacy practices are governed by their own privacy policies and terms. We are not responsible for the privacy practices of third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Continued use of TobSar after changes means the user accepts the updated policy.

14. Facebook Platform Data

TobSar integrates with the Facebook Platform to help sellers manage customer conversations on their Facebook Pages. When you connect a Facebook Page to TobSar, we request the following permissions and use them solely as described:

• pages_show_list — Used to display a list of Facebook Pages that you manage, so you can select which Page to connect to TobSar.
• pages_messaging — Used to receive incoming customer messages sent to your Facebook Page and to send replies on your behalf. All AI-generated replies are routed through a human review queue where you approve, edit, or reject each message before it is sent.
• pages_manage_metadata — Used to subscribe your Facebook Page to webhook events so TobSar can receive real-time notifications of new messages.
• pages_read_engagement — Used to read engagement data from your Facebook Page to provide analytics and performance insights in the TobSar dashboard.

We do not use Facebook Platform data to send unsolicited messages, run advertisements, or share data with third parties beyond what is necessary to operate TobSar. You may disconnect your Facebook Page at any time through TobSar settings or directly through your Facebook account. Upon disconnection, we will delete your Page access token and cease processing new messages.

Our use of data received from Facebook APIs complies with the Meta Platform Terms and Meta Platform Policies.

15. Contact Us

For privacy questions or requests, contact:

MICHIN PERFORM AGENCY VISION CONSULTING, LLC (operating as TobSar)
Email: info@tobsar.com
Website: https://tobsar.com